Privacy Policy
Effective date: August 2, 2026 · Last updated: August 2, 2026
This policy explains what the Itino mobile app (“Itino”, “the app”, “we”) collects from you, why we collect it, who we share it with, and what control you have over it. It applies to the Itino Android app and to this website, itino.co.
1. Information we collect
Account information
Itino uses Google Sign-In to create your account. When you sign in, we receive your name, email address and profile picture from your Google account. We never receive or store your Google password.
Content you create
Everything you put into a trip: trip names and dates, destinations, places and wishlist items, itinerary stops, notes, packing and accommodation details, and expenses you log. This content is stored on your device and, when you are signed in, synced to our cloud database so it survives a reinstall or a new phone.
Trip planning requests
When you ask Itino to draft or optimize a trip, the text of your request — and the relevant trip details — are sent to our AI provider to generate the itinerary. If you use voice planning, the audio you record is sent for transcription and then processed the same way as a typed request. Audio is captured only while you are actively recording a voice note; the app does not listen in the background.
Technical and diagnostic data
Basic technical data needed to run the service: device type and operating system version, app version, language, crash reports and error logs, and connection status. We use this to keep the app working, not to profile you.
What we do not collect
- We do not collect payment card details. Any purchase would be handled by Google Play.
- We do not track your background or continuous location.
- We do not read your contacts, photos, messages or call history.
- We do not sell your personal data, and we do not use it for third-party advertising.
2. Device permissions
| Permission | Why Itino asks for it |
|---|---|
| Microphone | Only to record a voice note when you tap record for voice trip planning. Optional — the app works fully without it. |
| Notifications | To tell you when a trip draft or an optimization finishes, since those run in the background. Optional. |
| Internet / network state | Required to sign in, sync your trips, load maps and generate itineraries. |
3. How we use your information
- To create and maintain your account and sign you in.
- To store, sync and display your trips across your devices.
- To generate itineraries, transcriptions and route optimizations you ask for.
- To show places and maps relevant to your trip.
- To send you notifications about work you started in the app.
- To diagnose crashes, fix bugs and improve the app.
- To comply with legal obligations.
4. Service providers we share data with
We do not sell your data. We share the minimum necessary with the following providers so the app can function. Each processes data under its own privacy policy.
| Provider | Purpose | Data involved |
|---|---|---|
| Google Firebase (Authentication, Cloud Firestore) | Sign-in and cloud storage of your trips | Account identifiers, trip content |
| Google Maps Platform & Places | Maps, place search and place details | Search terms and map coordinates you view |
| OpenAI | Itinerary generation, trip optimization, voice transcription | Your planning request text, relevant trip details, recorded audio |
| Google Play | App distribution and crash reporting | Aggregated install and stability data |
We may also disclose information if required by law, or to protect the rights, safety or property of our users or of Itino.
5. Data retention
We keep your account and trip content for as long as your account exists. Trips you delete are removed from our database. Voice recordings are used to produce a transcription and are not kept as part of your trip once processed. Diagnostic logs are retained for a limited period and then discarded.
6. Your rights and choices
- Access and correction — you can view and edit your trip content directly in the app.
- Deletion — you can delete individual trips in the app. To delete your account and all associated data, see how to delete your account.
- Export — you can request a copy of the data associated with your account.
- Permissions — you can revoke microphone or notification access at any time in your Android settings.
- Objection and restriction — where the GDPR or similar laws apply, you can object to or ask us to restrict certain processing, and lodge a complaint with your local data protection authority.
7. Legal bases for processing (EEA/UK users)
We process your data to perform our contract with you (running the app and storing your trips), on the basis of your consent (microphone access, notifications), and on the basis of our legitimate interests (keeping the service secure, fixing bugs).
8. International transfers
Our providers may process and store data on servers outside your country, including in the United States. Where required, these transfers rely on appropriate safeguards such as the European Commission's standard contractual clauses.
9. Security
Data in transit is encrypted with HTTPS/TLS. Cloud data is protected by authentication rules that limit access to your own account. No system is perfectly secure, but we take reasonable technical and organizational measures to protect your information.
10. Children
Itino is not directed at children under 13 (or the equivalent minimum age in your country). We do not knowingly collect data from them. If you believe a child has provided us with personal data, contact us and we will delete it.
11. Changes to this policy
We may update this policy as the app evolves. We will change the “last updated” date above and, for significant changes, notify you in the app.
12. Contact
Questions about this policy or your data? Write to dandan.developers@gmail.com.
This document describes our current practices. It is not legal advice; if your jurisdiction imposes additional requirements, those requirements apply.